Shipping FAQS


1. How much does shipping cost? And how long does it takes?

OptionsApply toShipping Time*Cost
Free International ShippingAll shipping countries & area
(Except for discount goods, FREE Shipping on orders over $25)
20-60 Business Days$0
International Express ShippingAll shipping countries & area4-15 Business Days$5-$30
 * Shipping time stated is estimation, and is not guaranteed.


2. Which countries & area does Innomark Online support?

Currently we provide free international shipping to 52 countries & area worldwide. We will support more countries in the future, and before then, you can always shop from our Aliexpress store (Click here or click Aliexpress links in product detail pages), where we provides free worldwide shipping. Here's a list of the countries we currently sell to:

  • Australia
  • Brunei
  • Cambodia, Canada
  • EU countries (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom)
  • Hong Kong
  • India, Indonesia
  • Japan
  • Laos, Liechtenstein
  • Macau, Malaysia, Mexico
  • New Zealand, Norway
  • Philippines
  • Russia
  • Singapore, South Korea, Switzerland
  • Taiwan, Thailand
  • United Arab Emirates, United States
  • Vietnam

3. Which countries & area does not Innomark Online support?

Weight

Area & Countries

0-500g Asia: Georgia, Afghanistan, Iraq, Qatar
Europe: Albania, Ukraine
Oceania: Yemen
South America: Argentina
500-2000g Asia: Israel, Afghanistan, Iraq, Turkey, Qatar
Europe: Albania, Austria, Denmark
South America: Argentina, Chile, Peru


4. Are the tax and tariff covered in the product price?

As there are different tax and tariff regulations in different countries, the tax and tariff are not covered in the product prices, and you may have to pay them when the product arrive at your local customs. However, as peripheral products are not expensive, they don't incur tax and tariff in most cases.


5. If I have problems about my orders / products purchased on Innomark Online, what should I do?

Please visit this page to contact us.


6. Do I need to register an account before placing order?

No you don't, however, we suggest you register one, because it will be easier to purchase and manage your orders, also we may have member-only promotion in the future.


7. How can change my password, update my email address, and edit my billing address?
After logged in, visit "My Account" on the upper right corner to edit your account.